Troubleshooting Guides
Print Default Waybill vs. Print Provider Waybill
Difference of Print Default Waybill vs. Print Provider Waybill This FAQ article explains the difference between the Print Default Waybill option and the Print Provider Waybill option in Deliveries PH. Print Default Waybill Waybill created by the ...
Metafields for Non Pareil
Non Pareil Required Metafields To view the metafields for Nonpareil, kindly refer to Deliveries Ph's Public Confluence page here.
Standard Address Format
Problem: Where to get updates about Deliveries Ph's Standard Address Format? Solution: Always check here for updates on our Standard Address Format.
PSGC Address Format
Problem: Where to get updates about Deliveries Ph's PSGC Address Format? Solution: Always check here for updates on our PSGC Address Format. Important Note: We do not have a PSGC format via creation of post through Web manual encoding/import, only ...
How to file claims?
The customer should fill-up the LMI's Claims form and submit it to the LMI's support team.
How do I cancel a booking?
Cancel Button for Providers Important Note: This module is for PROVIDERS only. CANCEL button is now available for ON-DEMAND providers and only in the MY OPPORTUNITIES page. Know more about this on our Release Note about the 'Cancel' button here. ...
What is a Provider Setup?
This is where Providers should setup their Pouch Sizes, Product Rates and as well as their Non-serviceable areas. For more info, you can click the link for our Provider Setup Article here.
Who exactly should print the waybill, the Client (Customer/Business) or the Courier (Partner Provider)?
It is recommended that the customer should print the waybill to avoid the wrong parcel to be delivered to the customer especially when booking to scheduled providers. If the customer is booking to on-demand providers, it is okay not to print the ...
What is a Custom Notification Trigger?
This is where the User can setup their Customer Notification Trigger or HTTP Post Trigger. Customer Notification Trigger is the function that allows the business/provider to customize their SMS/Email Notifications to their customer. HTTP Post Trigger ...
What does the term "Hub" in DPH mean?
This is where the User should setup if they have different branches, for proper organization of the data.
"Something went wrong Error 409-ERR_OUT_OF_SERVICE_AREA" appears on my screen. What does this mean?
This means that the address on pickup/delivery information is not serviceable by the selected provider.