How do I setup automated rebooking cycles for my on-demand job deliveries?

Auto Re-attempt

For Deliveries PH Business User, the Auto Re-attempt option can be used when selecting an On-Demand Provider (Adding a New Post). This is useful so you can set the Order/Sequence of your Providers in an Auto Re-attempt Cycle.

Auto Re-attempt Setup

To Setup your Auto Re-attempt Cycle/s:

1.    Click Settings.

2.    Click Auto Re-attempt.

3.    Customize the following fields:

            a. Choose Provider – Choose your preferred Provider that you want the auto re-attempt to apply.

            b. Add Provider – Select the same provider or other provider where you would want the next re-attempt to apply to.

            c. Duration per Sequence – Amount of time per provider to assign a driver. The Minimum is 3 minutes, and Maximum is 20 minutes.

Note: You could only add 5 providers per cycle. Click the Add New Cycle to make another one. If the providers in the first cycle failed to assign a driver within the given time, it will automatically proceed to the 2nd cycle.

Once the Cycle reaches 5 providers, the 'Add Provider' button will now disappear

Note: The duration is only adjustable in the first cycle. Next cycles will automatically adjust +2 minutes in every next cycle created.

4.    Click Save.

Applying the Auto Re-attempt (Add New Job - Step 4)

5.      To create a post using the Auto Re-attempt, repeat the steps on how to Add New Post (On-Demand). You will see the Auto Re-attempt option at the Select Courier section (Step 4).

Note: To view your Auto Re-attempt Settings, at the Select Courier section, click the Auto Reattempt option then click View Cycle. The Auto Re-attempt window will appear, showing the number of cycles you created, the couriers per cycle, and their duration per sequence.

For more information, click here to view our Video Manual for Auto Re-attempt (Customer), or play the video below:

• Related Articles

• Deliveries PH Shopify Installation Setup

  This module provides instructions on how to connect your Shopify store to Deliveries PH. 1. Login to your Shopify Account. 2. Create your Shopify store. 3. On your Shopify store, go to “Settings” menu which can be seen at the lower left side bar. ...

• Deliveries Ph API Documentation

  This Troubleshooting Guide contains the topics and links to Deliveries Ph's API Documentation for usage of both Deliveries Ph's Business and/or Provider Users in configuring their API. For a full view of Deliveries Ph's API Documentation, click here. ...

• What are the different status for my job posts?

  Post Status Once a post has been successfully created in your Deliveries Ph account, its icon color will change based on its current status. Here are the following icon colors for every post status in Deliveries Ph:  To View the Video version for ...

• How do I customize my default waybill size?

  Print Setup The Print Setup feature helps you to customize the Default Waybill size format in Deliveries PH. Adjust Waybill Size To Customize your Print Setup Setting: 1. Click Settings. 2. Click Print Setup. 3. Select a size on the Format size ...

• How do I invite other DPH users as a partner to my Deliveries PH Account?

  My Partners The My Partners feature could help to Add, Remove, or View Partners in your Deliveries PH account. For Business Users, they could invite Provider Users that they prefer to deliver their goods, meanwhile for Provider Users, they can invite ...